Free Collection
If you are located in or around the Bristol area you can pick up your order free of charge by selecting the "Pick up" option at checkout. Once your order is ready we will have it waiting for you here to collect at our Bristol HQ and will contact you to arrange pick up.
Please wait until we give you a call or email to let you know when the order is ready as there is a 1-2 week turnaround time for every order.
Lead Times
We aim to complete all orders within 7-14 working days (although often it can be sooner).
Rest assured if your order is likely to take any longer - for whatever reason - we will contact you and let you know. For overseas orders, please allow at least 28 days. We send all of our products via courier (this does not include jewellery, unless specified) so all deliveries will need a signature upon arrival. if you require a specific delivery date for an order then please don't hesitate to call us on 0117 972 0818.
Due to high delivery costs of our works of art we do not offer a Saturday delivery service as standard. However, we can provide this service at a cost if required. Please email or call to speak to us.
Please remember, we are a small company and all of our items are unique and individually handmade. This means our products are given a very high level of personal care and attention until the job is right. Sometimes this takes longer than churning out mass produced, soul-less items, but the wait is always worth it - we guarantee it!
Shipping Costs
The cost of shipping is calculated according to the total order weight and the destination. This is dictated by our Couriers and Royal Mail. We try our best to find the most cost effective options available, despite the astronimicl rises that we have been subject to.
International Shipping
We endeavor to ship as cost effectively as possible. For larger international orders, we will seek the most competitive current quote and will refund any excess shipping charges.
Since Brexit, orders to Europe attract import customs VAT and sending occasions us considerable extra administration. The customs charges are beyond our control.
We ship to the UK and overseas as follows:
Total Order Weight (kg) |
Cost / £ |
| United Kingdom | |
| Jewellery (all items) | 4.50 |
| Up to 0.69 | 8.25 |
| 0.70 - 1.19 | 9.20 |
| 1.20 - 4.99 | 15.00 |
| 5.00+ | 30.00 |
| Europe | |
| Up to 0.24 | 13.50 |
| 0.25 - 0.49 | 15.00 |
| 0.50 - 0.74 | 16.50 |
| 0.75 - 0.99 | 18.00 |
| 1.00 - 1.24 | 19.50 |
| 1.25 - 1.49 | 21.00 |
| 1.50 - 1.74 | 22.50 |
| 1.75 - 1.99 | 24.00 |
| 2.00 - 2.49 | 50.00 |
| 2.50 - 2.99 | 52.00 |
| 3.00 - 3.49 | 54.00 |
| 3.50 - 4.00 | 56.00 |
| International | |
| 0.00 - 0.24 | 15.00 |
| 0.25 - 0.49 | 18.00 |
| 0.50 - 0.74 | 21.00 |
| 0.75 - 0.99 | 24.00 |
| 1.00 - 1.24 | 26.00 |
| 1.25 - 1.49 | 29.00 |
| 1.50 - 1.74 | 32.00 |
| 1.75 - 1.99 | 35.00 |
| 2.00 - 2.49 | 79.00 |
| 2.50 - 2.99 | 83.00 |
| 3.00 - 3.49 | 88.00 |
| 3.50 - 3.99 | 93.00 |
| These international prices are guides and occasionally orders can cost considerably more for us to ship overseas. If this is the case, we will contact you with a shipping quote before proceeding with your order. | |
Packaging
Our products have been shipped to customers for over 30 years with very few breakages. If you are worried about fragile items in transit to your door then don't be!
Once production of the order has been completed your item(s) will be expertly packed and handled by our dedicated staff. It will be wrapped very carefully in order to make sure it arrives at your door in the same perfect condition as it leaves the factory floor.
Also, we are proud to announce that we use exclusively-recycled and recyclable boxes and packaging. This includes our bubble wrap which is biodegradable.
You can choose for your order to be placed in a special gift box for a small additional charge, so be sure to select this option on the product page if you would like this. If you are buying a gift for someone then we would recommend the gift-wrapped option.