Welcome to the new Original Bristol Blue Glass website. The same fantastic products and service, but with a fresh new look!

FAQs

Yes - absolutely. We have been making stunning glassware and jewellery for over 30 years and are world-renowned. These are not "run-of-the-mill" mass-produced items; moulds are not used to churn out hundreds of products at a time. All the glassware is physically "blown". It takes a lot of skill and patience to produce very high quality products such as these and our expert glassmakers have these qualities in abundance. 
Cobalt oxide. The blue glass that we use to make our products starts out as clear chunks of glass called "cullet". Cullet is cleaned and mixed with cobalt oxide and put into the furnace at the end of the day. We call this process "charging". The glass melts overnight while the furnace is at a temperature of about 1200°c. As the glass melts down it combines with the cobalt oxide, producing the distinctive "blue" colour of Bristol blue glass.
It surprises a lot of people when we answer this question. The red colour is created by mixing 24 carat gold to the molten glass mixture!
Absolutely, this is our speciality! Just contact us at and let us know what you would like. We will then discuss it with you and take it from there.
Please be rest assured that this website and your data are very safe and secure. The shopping cart is hosted on a Level 1 PCI DSS compliant server. Also, you may notice in the browser address bar the small "padlock" icon next to an "https" version of the website. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and this website are encrypted.
Yes - in the top right-hand corner of this website there is a dropdown box marked with "GBP". If you click on this arrow you can convert all of the costs to either US dollars, euros, Canadian dollars or Australian dollars. If there is a specific currency you would like us to add then please let us know. Please note that when you check out the cost will be converted into the base currency, which is GBP.
We accept payment by Visa, Mastercard, American Express, Apple Pay, Google Pay and Paypal.
With the exception of jewellery and other very small items, all orders are sent to customers using a tracked courier service.
Yes of course. With the exception of custom-made items and jewellery we will happily refund you or exchange. See our Payment & Returns page for more details.
If you receive a product that is faulty, damaged, or otherwise defective in some way (instances such as this are very rare and are out of our control but the occasional problem can sometimes occur) then please get in touch with us as soon as you can (preferably within 30 days of receipt of the item). Depending on where you live and if it is a large item we will arrange for a courier to collect it from you, otherwise we will reimburse you the postage cost once you send it back to us. As soon as we receive the returned item we will either send you a replacement or provide you with a full refund, whichever you prefer.
The furnaces are powered by gas and run constantly at 1100°, which is about a fifth of the sun's surface temperature! If at any point a furnace needs to be turned off for maintenance then it takes 3 days either side to cool down and heat back up again. The furnaces are built in-house and are checked regularly to ensure they are always working as efficiently and safely as possible.
No. We train all of our glassmakers in-house. Apprentices learn from more senior glassmakers and start from the bottom learning the basic skills of assisting, from where they gradually begin to develop. Glassblowing is not a skill that can be taught over a few days and you can not depend on your teacher to do all the teaching. There are elements that you have to pick up yourself over time. Our glassmakers are highly experienced and have been blowing glass for a number of years.
It usually takes at least 7-8 years to learn to make glass competently, but even after that time a glassblower never stops learning new techniques. It is a continually-evolving process.