Payments & Returns
Ordering is quick and easy at our website.
The products are handmade to order and we strive to make you very happy with your purchase.
We accept the following methods of payment:
- American Express
- Apple Pay
- Google Pay
- Shopify Pay
This is a secure website and you will notice a small padlock icon on the left hand side of the browser address bar at the top of this page. This signifies the website uses the SSL protocol (a data transfer security standard that is used to encrypt data and authenticate the server and the integrity of the message).
As soon as you place your order with us you will receive a confirmation by email with details of the product(s) ordered, the amount paid and your Bristol Blue Glass order reference number.
Work then gets underway on making the product(s) you have ordered. Every product is made by hand from scratch. It will very closely match the image shown on the relevant product page but please bear in mind that because no moulds are used in manufacture there is no mass-production and no short-cuts are taken. Your product will be one of a kind and unique. Molten glass is moulded and shaped by hand using basic tools so very slight deviations may be apparent, although we guarantee you a perfect and beautiful glass product!
Within approximately 7-14 days your order will be ready to ship. If you have selected the "Gift-Wrap" option then it will be beautifully gift-wrapped for you. Either way, the item is packaged very securely and sent on its way to you by courier. We know these are fragile products and rest assured they will be packed very well. The last thing we want is for you to receive damaged goods! We will advise you of the courier tracking number at the time of dispatch so that you can follow the parcel's progress to your door.
We want you to be completely satisfied with your order and we will do everything we can to achieve this. We pride ourselves on the beautiful, artisan products that we sell and we back this up with an excellent customer service.
However, we realise that not every customer will want to keep their purchase, for whatever reason, and if you change your mind then your are entitled to return your order to us for a full refund
If there are ever any problems we will do our utmost to put them right for you. However, if you receive your order and it is not what you expected or that it just doesn't suit the space you had intended to put it in, then all you need to do is let us know that you wish to return it by sending an email or calling us within 14 days of receipt. Assuming the item returned to us arrives in an undamaged state and in the same perfect condition as it was sent to you originally then we will duly refund your original payment.
If you receive a product from us that is faulty, damaged, or otherwise defective in some way (instances such as this are very rare and are out of our control but the occasional problem can sometimes occur) then please get in touch with us as soon as you can (and no later that within 3 days of receipt of the item). Depending on where you live and if it is a large item we will arrange for a courier to collect it from you, otherwise we will reimburse you the postage cost once you send it back to us.
Please note for hygiene reasons all earring products are non-refundable. Further, all custom-made and bespoke items (e.g. memorial glass) are also non-refundable.
As soon as we receive the returned item we will either send you a replacement or provide you with a full refund, whichever is preferred. In any event, we will address any problems as soon as we possibly can. You can read our full Terms and Conditions here.