Terms & Conditions
Who we are
This Website is owned and operated by:
Bristol Blue Glass Limited
357-359 Bath Road
A company incorporated in England & Wales under company registration no. 02553696.
If you need to contact us at any time you can use use the details above or go through our contact page.
Making a contract with us
Whenever you place an order with us at this Website you are making an offer to buy goods. We will send you an e-mail which will confirm that we have received your order. This email will be sent to the email address that you give us when you order, so you must ensure you enter the correct email address when placing your order. At this stage, the order status will read as "Pending".
As soon as we have reviewed your order we will confirm that we have accepted your order. Accordingly, a contract is then made between us. The order status will then be changed to read as "Processing". We will then begin the production process for your order.
In the unlikely event that we have made a pricing mistake then we will advise you of this. In that scenario your order will not progress to the "Processing" stage and there will be no contract between us. You can elect to cancel your order at this stage for a full refund if you so wish.
The product photos on this Website are images of the actual products offered for sale but you must bear in mind that since our products are all handmade they are individual in character and can vary very slightly from piece to piece.
We have made every effort to display as accurately as possible the various colours of our products that appear on this Website. However, since the screens on all viewing devices (e.g. personal computers, laptops, tablets and smartphones etc.) are calibrated individually, we cannot guarantee that the colours displayed on your monitor will reflect with 100% accuracy the colour of the actual goods.
All information provided on this Website (including product descriptions) is provided as accurately as possible and in good faith.
How to place order
You can use this Website to place an order by selecting any number of products you wish to buy and adding them to your shopping cart. Before adding any item to shopping cart you must customise the product by selecting the various option(s), as appropriate to the product in question. Any items you decide are not required can be removed from your cart at any time.
Shipping charges will be shown prior to you placing your order. These charges are based on the total weight of your purchase which are calculated and shown to you before you check out.
Any Goods and prices of Goods displayed on this Website constitute an invitation to treat. In order to purchase Goods from this site and conclude a contract with us you must (i) add Goods to the "Shopping Cart", (ii) enter your full billing name and address, (iii) enter your full name and address for delivery, (iv) complete payment by entering your payment card details and clicking on the "Order with obligation to pay" button or by clicking on the Paypal button or Google Pay buttons and entering your payment details at the respective Paypal or Google Pay websites, which are secure third party merchant payment websites. As soon as the payment is confirmed and authorised this constitutes an acceptance of your offer by Bristol Blue Glass Limited. Our acceptance of your offer only occurs once you receive notification from us of acceptance of your order, which will appear on the screen as soon as you place your order. You will also receive a confirmation of the contract sale by separate email.
If at any time during the purchase process you enter incorrect information you will be alerted to this on the screen and invited to correct it.
You will be required to pay for the goods in full at the time of ordering and payment will be authorised and taken by us as soon as you complete your order.
We use secure payment facilities for all online purchases. You can pay for your order by Visa, Mastercard, American Express, Apple Pay, Google Pay, Paypal and Shopify Pay. Payment is entered in a secure SSL environment.
All prices quoted on our Website are gross prices in UK pounds by default and exclude any delivery costs. The prices are inclusive of VAT. Promotional prices will apply only during the period stated.
Once your order has been confirmed it may not be possible for us to make any changes to your order. However, if you do wish to make a change to your order then you should notify us immediately.
As soon as your order has been dispatched we will notify you. We will also endeavour to provide you with courier tracking information where it is available.
Delivery & Shipping Charges
All our products are handmade to order and are dispatched as soon as they have been made after you place your order. The estimated lead times can sometimes vary, but in general you should expect to receive your goods within the timescales set out by our Shipping page.
We ship to all major destinations and delivery costs are set out on our Shipping page.
We use strong packaging materials to ensure that your goods arrive at your door in perfect condition. All products are inspected prior to their dispatch.
If the goods become lost in transit then please notify us promptly. Please note that instances of damage or the mislaying of parcels is extremely rare.
If you decide to change the delivery address once the goods have been dispatched please note we cannot alter these details so the goods will be sent to the original address you give us when you place your order. You may be liable for the additional postage cost where it is necessary to re-route the parcel or to re-send it to you at the new address.
Cancellation / Returns
As an online retailer Bristol Blue Glass Limited are bound by the Consumer Contracts Regulations 2014.
You have the right to cancel the contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods that we dispatch to you.
These Terms and Conditions do not apply to goods ordered by businesses which are exempt form the Regulations, or to bespoke/custom-made goods which as "special" orders made to individual requirements are exempt from the right to cancel unless faulty.
To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, a telephone call or by e-mail) within 14 days of receipt of the goods.
To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
You may also submit your cancellation request by the filling in the online form at the Contact page. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) upon receipt.
If you cancel this contract we will reimburse to you the full order value, minus any delivery charges or return delivery charges.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We may withhold reimbursement until we have received the goods back from you or that you have supplied evidence of having sent back the goods, whichever is the earliest.
As soon as you have notified us with your intention to return the goods you should without undue delay send the goods back to us addressing to: Bristol Blue Glass Limited, 357-359 Bath Road, Bristol BS4 3EW, and in any event not later than a further 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you return the goods before the second period of 14 days has expired. Please ensure that the goods are sent by a secure method and that they are packaged very well in order to minimise any chance of damage during transit. Unless the original products are damaged or faulty it will be incumbent on you to bear the direct cost of returning the goods to us.
Consumer’s Liability for Diminished Value of the Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Faulty Goods / Guarantee
If there is a problem with the goods you should notify us by email (or otherwise in writing) and provide details of the issue. We would also ask you to send us one or more digital photographs which clearly highlight the problem. The reason for this is that in some cases it may save you from having to return the goods to us for inspection. If we cannot assess the problem by virtue of the digital image(s) you provide then we will ask you to return the goods to us. In the event that the goods are faulty then we will reimburse the return postage costs to you. If the goods are not deemed to be faulty we will return them to you. However, you will be required to cover our reasonable postage costs for returning the goods to you in the event that the returned goods are not faulty. Whether you return a faulty item to us or not, we will deal with the matter in accordance with your rights.
If an exchange is necessary this will be arranged by us without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods are confirmed as faulty.
The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty.
Use of Website
You are permitted to use our Website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this Website must not be republished online or offline without our permission.
All copyright and other intellectual property rights subsisting in all materials on this Website are owned by Bristol Blue Glass Limited and must not be reproduced in any form without our express consent.
Subject to the paragraphs above, no part of this Website may be reproduced without our prior written permission.
When using this Website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the rule of English law.
Law & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection therewith shall be subject to the exclusive jurisdiction of England and Wales.